Shipping & Returns

Shipping Policy

All orders are processed within 7 to 14  business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has been shipped . 

Shipping rates are calculated at checkout.

We offer free shipping (within Australia) on orders over $150.00

At this time, we only ship within Australia via Australia Post.

Local Pick Up Policy - Brisbane.

You can skip the shipping fees with free local pickup at a disclosed location in Brisbane. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 14 business days. We will send you an email when your order is ready along with pick up instructions.

Return & Exchange Policy

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

We do not accept refunds for change of mind.

In the event that your order arrives damaged in any way, please email us as soon as possible at hiphulahoophooray@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hiphulahoophooray@gmail.com