Hip Hoop Hooray does not accept returns and exchanges for change of mind/decisions or cancellations.

Faulty/damaged items may be returned and a full refund may be given at the discretion of Hip Hoop Hooray staff.

If you experience a faulty/damaged item please contact Hip Hoop Hooray via email within 14 days of receiving your product & either a full refund or a replacement product of similar or equal value will be shipped to you.

Items being returned must be posted within 30 days of you first receiving the product.

Please contact  us if you have any problems with your order.

Conditions of return:

Buyers are responsible for return postage costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value

Dispatch & Delivery:

Due to all of our products being handmade dispatch takes 1 - 2 weeks depending on delivery & may be longer during peak times.

We currently only ship within Australia.

Hip Hoop Hooray uses Australia Post as their primary delivery service.